Monday, December 16, 2013

Power of appreciation

During my school days, Once, I was travelling with my teacher to the nearby district city for attending scholarship examination. It was almost 40-50 km travel by state transport (ST) bus. My teacher had taken the responsibility to guide us in preparations & to take us at the examination center. He took extra efforts on us for this exam.

Anyway, the bus was fully crowded. The conductor of the bus got irritated with people. This was his daily job to handle passengers mostly from villages, sometimes passengers without tickets. 
Conductor gets a sigh of relief after all passengers settle. My teachers leans towards the conductor and starts the conversation…

“It must be difficult to manage such crowd.”

“Yes, but what to do, this is the life for me.” Conductor responded.

“I must tell you; you are doing a great job, it is very difficult to handle this big crowd. It is very difficult job. After all, you also have to prepare the accurate account statement and reconcile your ticket sell. Though this is your routine job, you do it well. I appreciate you. ”

Conversation continued, however I decided to take a nap.

After getting down, I gave my unwarranted feedback to the teacher, “Sir, you were speaking with the conductor and I heard you were appreciating him. I thought, what he is doing is his job, what’s great in it?”

“Yes child, but you see the difference after that. He pull the bell to stop the bus at next stop, somebody at that stop must have needed to get in the bus to reach the office on time; he helped one old lady to get in the bus; next to that he was cool and cracking some jokes. His gestures has resulted into the chain of reaction, positive reactions. The person who needed to reach office on time will be on time in office, his boss would be happy. That old lady would be be happy. The atmosphere in the bus was happy. Further it must have positive impact on all. Just imagine the next positive reactions of people….”

“We should not forget the small gestures. I have not spend anything, only few words for appreciating that conductor, but I made his day, he made others’ day… see the difference” he continued.

In our traditional culture, we don’t appreciate frequently. Even in families and relations, we just ignore this appreciation. Our families do lot many things for us; they live for us, however we never say   “thanks you” to them. If you drop something on the floor and somebody helps you to get it back, we mechanically say, “thanks, thank you” to that somebody, who may be the stranger. 

However your wife daily makes food for you, give everything to you when you drop something, you would not say thanks to her. Parents give your everything, they work hard so that you get good education and be on your own in your future life, you don’t appreciate their efforts. Your children bring happiness in your life, still you don’t say, thanks to them.

We just assume that that is their duty. What’s the big deal in that. Not necessary you have to say it verbally, however do we recognize them through some gestures?

Appreciation has its own power. 

Appreciation has different meanings. Commonly it means recognition.

Dictionary meaning of appreciation is “recognition and enjoyment of the good qualities of someone or something.” 

Another dictionary meaning of  appreciation means, “increase in monetary value.”

And both meanings are interrelated. By giving appreciation, you recognize good qualities, but you also increase value in relationship. It may not give the monetary benefits, but creates more value in relationships which has worth than monitory benefits.  

Everyone wants to feel appreciated and everyone values a simple ‘thank you,’. This doesn't happen enough in the workplace or in families, but showing simple forms of appreciation can really go a long way in motivating people to work harder and be more productive.

“As we express our gratitude, we must never forget that the highest appreciation is not to utter words, but to live by them”. JKF Kennedy. 


Swati Bhise said...

Very true. Appreciation makes a huge difference not only in the professional life of a person, but also in his/her personal life. Appreciation is the most important motivating factor at work place and all managers must use this for maintaining high morale of their sub-ordinates.

Anonymous said...

Dear Vinod
I fully agree. A word of appreciation increases the output two times. morale remains high. I have been in HR for 35 years. I know how i used to feel when appreciated. But appreciation should be genuine. After 35 years in corporates , Iam now professor teaching HR with JSS college ,Mysore. Do let me know if u r this part of the country,. My Mob is 91-9845550536.
Prof Tareen.

Santosh Naik said...

Very good example of what happens in India very routinely even now. On a regular basis I have a similar experience with the traffic police of Bangalore. They work day in and day out relentlessly and keep it moving. Ever tried giving him a compliment when he is clearing traffic in our very notorious traffic jams when it rains in the evening and when Bagaloreans are heading home in their swanky cars? A thousand volts big smile on his face and a sudden display of adrenaline on the job is something that makes one realize the power of appreciation.

Shital Sharma said...

It is true, in today's life we forget the values,

Nirav Mehta said...

Very good article!!

Ranjit borawake said...

Hi Vinod , nice one . Looking forward to meet soon .

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