Saturday, November 30, 2013

Top HR Trends expected in 2014 & beyond…

Peter Drucker once stated, “The Future arrived when we weren't looking, so we’re still dealing with issues, ideas and programs that don’t fit the world’s new realities.”
We are still in the era of economic crisis. Growth expected is normal and not like what was there earlier. The challenge for business leaders is to create growth opportunities that far outstrip the potential of the global economy. All Business Leaders and functional managers  will have to think and act very differently -- the differences between “fast growth” which we witnessed in past  and “new era of business” conditions are not inconsequential.
HR trends are not also isolated from such changes. We need to think differently. We should change the way we are working today. The issue today is not the talent, you advertise the vacancy, you will get hundreds of CV in your inbox. The issues is for RIGHT talent, Right talent which grows the business. And this is also applicable to all HR practices.
Some trends I see in following years are as under.
HR Business Partnership:
Please read my earlier post on this on this link  HR professionals are expected to play the role of business partner. Every HR person should ask the question how his role or the function aligned to the number decided by the top management. How they can relate the consequences, impact of the actions of HR function on the overall business. Question is not related to the cost control, but how HR play the role to optimize the productivity, engagement and people cost, how people are aligned towards the organizational goals. HR professional are consultants for the business leaders and functional leaders on their people issues. HR is expected to play the role of Coach to managers on people issues.
Leaders Readiness and maturity for the new economic era:
How we are going to measure the readiness of leaders to new change, adapt and create new growth. This is not an easy task. It is easy to understand that outsized performance in an easy growth era will not automatically transfer the new economic era. Business leaders role here with the support of HR is raising awareness and providing clarity around changing expectations and supporting to create the right matrix for the growth.
At the other side, how our leaders are enough matured to come out from their conventional thinking and think the business in different perspective is also important. leadership maturity is an individual’s ability to operate effectively at the appropriate level of complexity, ambiguity and scale. HR is expected to act as a Coach, if required arrange development plan for leaders if required to cope up with the situation.  Leaders are those who come out from the comfort zone, challenge the status quo and operate in disruptive, turbulent and volatile market or situation with speed.
Off course HR is expected to identify issues, development needs and act proactively to take the leadership at next level.
 (RE)emergence of Industrial Relations Role:
You must have notice the turbulence in Industrial Relations during last few months. (Strike in Bajaj Auto Ltd, Murder of Maruti Manesar plant HR head etc.)  Maintaining good Industrial Relations is crucial now a days. Employee expectations are increasing day by day. They don’t have the moderate expectations. Due to speed, insecurity and fear, workmen are again coming together to go aggressive on their demands. Impact on the business is critical.
In such situation, IR role again has been (re) emerged as the important role. HR professional will have to update themselves on the trends in IR, keep an eye on the behaviour of workmen and roll out the IR risk assessment and mitigation plans.
No more (more) fresher:

We have also seen the mass recruitment in past. Recruitment from college campuses was common, the placements will still be there, but not for all. There are so many (engineering and management) colleges are shutting their shops due to less response from the industries for the placement. The main issue is employability skills of these students. Industries will be very choosy to recruit the candidates from colleges.     

Offloading HR transactional jobs:

If you are good in payroll, attendance, other HR operational jobs, better you upgrade your skills as a HR expert or HR generalist or HR business Partner. Most of the companies are eliminating HR transactional jobs and such jobs are outsourced to optimize the cost. Still you will be employed, but your growth will remain restricted.

More focus on building organizational capabilities (training & development):

“ Organizational Capability is a business’s ability to establish internal structures and processes that influence its members to create organization-specific competencies and thus enable the business to adapt to changing customer and strategic needs”. (D. Ulrich & D. Lake (1990). Organizational Capability).
What D. Ulrich & D Lake told in 1990 is still relevant. Perhaps the focus was still missing and people miss the opportunities. Now this has to be continued. Identifying and building right capabilities is the first priority to HR.  
There are certain issues with talent, one of the issues is RIGHT talent, another is their skills and competencies suitable with your company. You will not get the apple to backfill the apple. You have to hire good oranges. To convert them into apple, companies have to continue the focus on training and development of their staff.  

More focus on OD and Culture Change initiatives:

The business scenario is changing. Organizations have to tune their cultural bandwidth with the changing scenario. Management is expecting (from HR)  steering more organizational development initiatives. It is not the expert role now, you can still hire the consultants, but first stage, HR is expected to diagnose and act on the plan and devise the HR strategy. HR will have to play the role of deployment leaders of new initiates and measure the success of such initiatives.   

Recruitment through job referrals, networking & online platforms:

Recruitment (placement) agencies are now outdated. Everybody have the job portals with them. More jobs will be filled through internal job postings, referrals and through professional & social sites. Companies are tracking the candidates through LinkedIn, Facebook, Plaxo, Twitter etc. now a days virtual presence is must.    

Focus on HR technology and tools and reduce HR FTEs:

Instead of  relying on person, companies are automating their HR processes. Everything is online, If you don't swap your card, you get the sms intimating the same, your training history is online, your appraisals are online. Managers are not expected to go to HR for small issues. Managers will have their control on their team through Managers Self Service and Employee Self Service. HR is only here to advise and consult. No paper work and bureaucracy, however more face to face discussion is expected.  

Focus on Ethics, Code of Business Conduct and corporate governance.:

Companies are looking for sustainability and trust for shareholders. To build this, companies are advocating work ethics, code of business conduct and corporate governance.  HR is expected to train their employees on value system, ethics and create the positive work culture to foster the same. There is lot of awareness among the people about the same and they expect that they are well treated, respected, valued and follow the work ethics.

No hefty Compensation, but benefits can be more:

Today, there is no differentiation between  Software Engineer working in IT industry and Production Engineer working in Manufacturing industry.  Compensation percentile and compa ratios may be different in different segments, but there is not big gaps. Only compensation is also not the differentiation factor. There are no heavy increments unlike in past. You may hardly receive 8-10% increase in coming years. However right employees will be rewarded. They will get more salaries.    

HR Demographics and HR analytics

Do you know what is the employee cost against the revenue & sales? What is the contribution margin of the product? How HR cost has the impact on the product? DO we know the demography of our employee. How HR cost are trending and making the business impact? HR is expected to work on HR analytics and demography not only understand what that is, but to understand the business impact, analysis and make HR plans.  HR demographics help you to devise your customized HR strategy. 

This is the continual change and we should sense that…. 

“Change is the law of life, and those who look only to the past or present are certain to miss the future.” John F. Kennedy. Let’s not miss the future.

Sunday, November 24, 2013

Prevention of Sexual Harassment of Women at Workplace....on the backdrop of Tehelka case....

Tarun Tejpal and his Tehelka is always in a news, however this time, they are in news for all wrong reasons. This is the case of workplace harassment and not only the harassment, but sexual harassment. It is also the case of intimidation and the example of how the women are unsafe in media. This is also the case of power and abuse of power where women are soft targets. This is also the example of how media companies who is the strong pillar of the democracy manipulate the law for their own benefits. The Managing Editor of Tehelka has tried to save the skin of Tejpal by not reporting this case properly. She was also unable to give the justice to the victim.

Recently the new Law (Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013) has been enacted with the objective of providing protection to women against sexual harassment at the workplace and for the prevention and redressal Sexual harassment is considered as a violation of the fundamental right of a woman to equality as guaranteed under Articles 14 and 15 of the Constitution of India ("Constitution") and her right to life and to live with dignity as per Article 21 of the Constitution. It is also considered as a violation of a right to practice or to carry out any occupation, trade or business under Article 19(1) (g) of the Constitution, which includes a right to a safe environment free from harassment.

Surprisingly the internal aniti-sexual harassment committee (internal complaint committee) was also not established in the organization to address the issue. There are so many companies which failed to constitute such committee in their organization. This also shows the attitude of the employer towards women issues.

Let’s look what this Law is for?

What constitutes sexual harassment at workplace?
  • Following are main factors which constitutes sexual harassment,
  • Circumstances of promise (implied or explicit) of preferential treatment in employment;
  • Threat of detrimental treatment in employment;
  • Threat about employment (present or future);
  • Creating an intimidating or offensive or hostile work environment, or interference With work for the above;
  • Humiliating treatment that may affect the lady employee's health or safety
  • Unwelcome sexually determined behaviour (whether directly or by implication) contact and advances,
  • Demand or request for sexual favours, sexually coloured remarks, showing pornography,
  • Any other unwelcome physical verbal or non

In above case somebody may defend that the incident happened in the hotel and it is not the workplace harassment, however as per the Law “workplace” includes any place visited by the employee arising out of or during the course of employment including transportation provided by the employer for undertaking such journey. Therefore as per this definition eve employer such as office of clients, taxis, hotels etc… become a workplace. Therefore, during an official tour the place of stay (i.e. hotel), travel mode (i.e. taxi) and office of customers / clients are all included as workplace and the employer is liable if any incident happens with the woman employee.

Employer obligation is provide the safe and harassment free working place to the employee.  This also includes to protect the employee from the accused. Forming the internal complaint committee and  informing the issues to legal authorities is also on the employer.  

There are lot many cases, perhaps most of the cases are kept under the carpet. Most of the times, such cases are not reported. It the easy way to victim to change the job or keep silence, instead of taking it to the proper forum due to the insensitivity of authorities. 

Companies should come forward to protect women employees and provide them the safe workplace. At least now they can implement the new enacted Law. Labour Office should enforce the implementation of the Law in all companies.

Sunday, November 17, 2013

Transactional Analysis:- Understanding & Managing Human Being...

In the last blog, I have given the analysis of personalities and their interaction, communication style of Bigg Boss, participants. This blog has got almost 500 hits in a day and there were different comments. I had to delete few of comments because of abusive language. This is also funny, how people respond, when something goes different from their expectations. I wanted to put the exact point of this theory here. I thought to explain what this theory is and how it works in our day to day life.

Transactional analysis or TA is a branch of psychotherapy developed by Eric Berne.  His definition of it is “a theory of personality and a systematic psychotherapy for personal growth and change”.  Based on this theory Thomas Anthony Harris had written a beautiful self-help book, “I am OK, You are OK.”   It is about how people interact with each other especially which ego state of the person is interacting with which ego state.

Knowing about TA can be very useful for improving our interaction/communication skills.  TA is about how people are structured psychologically and is both a theory of communication and a theory of child development.

The attached presentation will help you to understand more about this theory and model… 

Saturday, November 09, 2013

Bigg Boss 7, Study of Transactional Analysis of participants….

There is one controversial reality show aired on colour every day.  The show is hosted by Salman Khan, who is also known for his controversy for fighting, road rage and Chinkara hunting. You must be aware of this show, Bigg Boss season 7. His show is utter nonsense. 10-13 celebrities and who are unsuccessful in their profession or career or celebrities who are  struggling to build the career are put together under the 24 hours camera surveillance for 3-4 months. Finally who survives there till the end is the winner of the show.  This show is full of controversies, violence, anger,  love & hate relationships, politics etc. Participants can go extreme for the winning. They called this show as a game. So called Big Boss controls the behavior for getting the high TRP and off course more advertisement revenue. Viewers are asked to send the sms to save their favorite participants. There must be some PR agencies who are working for these celebrities to get the support from viewers by posting comments on Facebook page, sending sms and writing on different platforms.     

Producers of this show or the host or so called Big Boss propagate that the behavior of the participants in the show is natural and not scripted (which I really doubt). But if this show is not scripted, then it is interesting to study the behavior of all participants. It is also interesting to study the human behavior, their background and their response under specific circumstances. All the circumstances and situations triggered artificially so that viewers are engaged in the show. You can easily interpret the personality of participants if you see their response. If we believe that this show is natural and the participants’ response is natural to the situation, then you can understand the traits of the people. Don’t you think that these personalities are also among and around us? Let’s take examples of different participants and try to find the traits of these participants and then relate them to the people in your organization, society, friend circle…You also will see the clear link between their family background, their upbringing and their behavior.

Gauhar Khan: Gauhar Khan is always busy in politics. When it comes to the others, it is fair, but when it comes to her, it is injustice according to her. She is fake, manipulative and emotional blackmailer. In whole show, she manipulated other participants, including her lover who is kick out from the show. Just observe her conversation, she discusses about the people and not the events. She manipulated Andy, Sangam, Pratushya, Kamaya, Kushal. You should be very careful of such types of people around you. They use people for their own agenda. Good face with full of negativity…Her ego status is “Critical Parent Ego” and her interaction style is “I am OK, you are NOT OK.”

Tanishaa: Her background is humble, she is from reputed family. She carries her family values. It is also reflected in her behavior. She may be diplomatic but does not play dirty politics. She is very positive, with good leadership qualities. Assertive in communication and good human being. She makes mistakes, but reflects on the same. Very natural and composed personality. Her ego state is “Adult Ego” and she also switches her ego state to “free child ego” state and her interaction style is “I am OK,  you are OK  which is the best style of interaction.

Armaan: Son of the successful film director, started as a child actor. He is pampered child but unsuccessful in his career. Armaan seems to be frustrated, good human being, but his anger makes him unpopular. He is unpredictable. Armaan should understand his anger will lead his life in mess. His ego state is “Rebellious Child ego” and he also switches his ego state to “Parent ego” state. His interaction style is, “I am OK,  you are NOT OK”.  Armaan should seriously consider for anger management counseling.

Andy: Andy is entertainer, he is open and transparent. He has his own views and expresses  as and when required. He is natural in behavior. His ego state is “free child”, he also switches is style to “Adult ego” state. His interaction style is also like Tanishaa, “I am OK, you are OK.”

Sangram: Sangram is good human being. He must have experienced lot of struggle in his life.  He is also humble and very straight forward. His dominant ego state is “adopted child” and hence sometimes he is not confident what he says. He goes back foot, he is not political even not a diplomatic person. He tries to switch his ego state to “Adult ego” which is good. His interaction style is “I am not OK,  you are OK . Sangram should come out from his adopted child ego state.

Kamaya: Kamaya is silent and assertive. She is good human being. She has her own opinions but lot of baggage in her mind. Her ego state is “Critical Parent” and her interaction style is “I am OK,  you are not OK ” Kamaya has a good potential to grow and she sometimes switches her ego states to “Adult ego” state unlike Gauhar Khan.

Among other participants,  Pratushya does not have her own opinion. She is childish and immature. Even Elli is also really good and gentle woman. She is natural and her ego state is Child ego and sitching to Adult ego as per the situation. Elli is really a good girl.

Newcomers, Candy and Sophiya are good in nature. They are matured and their ego state is also Child ego which is natural human being and they switch their ego states to Adult ego state depending upon the situation. This is good for the normal person.  Their interaction style, I am OK, you are OK.”

If Bigg Boss is the reality show which is not scripted, then this is a good lab for studying human behavior. If you are hiring manager and based on the lab, you are supposed to hire to whom you will hire in your team?

Sunday, November 03, 2013

Find the hidden on this Diwali.... Happy Diwali...

Find the hidden within you…

The creator gathered together all of creation and said,
“I want to hide something from the humans until they are ready for it.
It is the realization that... they create their own reality..”

The eagle said, “Give it to me I will take it to the moon”

The Creator said, ”No. One day they will go there and find it.”

The salmon said, “I will take it to the bottom of the ocean..”

“No they will go there too.”

The buffalo said, “I will bury it on the great plains.”

The Creator said, “They will cut into the skin of the earth and find it even there..”

Then the Grandmother mole, who lives in the breast of Mother Earth, and who has no physical eyes but sees with spiritual eyes, said, “Put it inside them.”

And the Creator said, “It is done.”

The creator has put everything within human being and human being is not aware of it.

We search the peace outside, we search God in temples, we search the happiness somewhere else, we search everything outside, we don’t recognize that everything is within us. We have hidden huge potential to make the progress, we have the unlimited power within ourselves.

On this Diwali celebrations, let’s find and recognize “that something” which we have already within us. Hope, this festival of lights, illuminates the path to fulfill dreams and success in the life.

Happy Diwali!  

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