Sunday, March 02, 2014


This story is taken from the internet, but I see always the connection with it. This story is beautiful example of kindness and external orientation without showing it.

A man and a young teenage boy came to a hotel and were shown to their room. The two receptionists noted the quite manner of the guests and the pale appearance of the boy. Later the man and boy ate dinner in the hotel restaurant. The staff again noticed that the two were very quiet and that the boy seemed to be disinterested in his food. After eating the boy went to his room, and the man went to reception and asked to see the manager. The receptionist initially asked if there was a problem with the service or the room and offered to fix things. Man said that there was no problem to sort with and repeated his request. The manager was called. The man asked to speak privately and was taken to manager’s office.

The man explained that he was spending the night with his fourteen year old son who was seriously ill. The boy is undergoing to chemotherapy which would cause him to lose his hair. They had come to the hotel to have a break together and also because the boy planned to shave his head that night rather than feel that the illness was beating him. The father said that he would be shaving his own head too, in support of his son. He asked that staff be respectful when two of them came to breakfast with their shaved heads. The manager assured the father that he would inform all staff that they would behave appropriately.

The following morning the father and son entered the restaurant for breakfast.

There they saw the four male restaurant staff attending to their duties, perfectly normally, all with shaved heads.

1 comment:

Rajeev Moothedath said...

Nice story.It is about kindness.But it is also about customer delight.Thanks for posting

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