Saturday, August 23, 2014

What? You have not listened what I said?

Identify your communication style

All problems in organizations are due to lack of communication or improper communication. People have different styles of communication. You have to choose the right style in particular situation. However people do not tune their style as per the situation. To ensure we communicate effectively each time we speak, we must understand our own communication style and preferences.     

There are four styles of communication normally people chose while communicating. Dr. Carl Jung, a famous & noted psychologist has described a unique model on this as per the figure 1.

Spirited (Expresser): Spirited communicators get excited easily and tend to ask “Who?” They dislike boring explanations and react by “selling” ideas or becoming argumentative. They like to be applauded and recognized and prefer to save on effort and rely heavily on hunches and intuition. For best results, they should be inspired to aim for bigger and better accomplishments.

Considerate (Relater): Considerate communicators like positive attention, to be helpful and to be regarded warmly. Tend to ask “Why?” They dislike rejection, uncaring and unfeeling attitudes and reacts by becoming silent, withdrawn and introspective. They love to be with friends and nurture close relationships. For best results, they must be allowed to care and provide detail; be provided specific plans and activities to be accomplished.

Systematic (Analytical): Systematic communicators seek a lot of data and ask many questions. They tend to ask “How?” They dislike making an error and being unprepared and react by seeking more information. They love to be measured by activity and busyness. In this regard, they aim to save face; they hate to make an error or be wrong. For best results, they should be given a structured framework and be provided time to make decisions at their own pace.

Direct (Driver): Direct communicators like to have their own way; they are usually decisive and have their own viewpoints. They tend to ask “What?” They dislike someone wasting their time by trying to decide for them and react by attempting to take more control of the situation. They love to be measured by results and are goal-oriented, save time, and be efficient. For best results, they should be allowed freedom to do things their own way.

Each style has its strengths and weakness.

Please refer figure 2 for strengths and figure 3 for weaknesses

You can identify your dominant style based on above descriptions. However you can’t use your style in all situations. You have to be flexible to be effective communicator.  

How to deal with these different style of people?

Recognizing another’s style allows us to make adjustments in our own behavior to accommodate that person’s style. This, in turn, makes that person feel more at ease and helps us to achieve our goals more readily. It takes some willingness and effort to expand beyond one’s own style to interact with others. It is generally appreciated, however, and may make the difference between success and failure in an interaction.
Please refer figure 4 for this.

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